About after-sales service

Unifive provides a meticulous after-sales service system that only manufacturers of AC/DC power adapters — desktop & wall-mount — and switching power supplies can offer, and has received high praise from customers. This page introduces some of Unifive's after-sales services.

We have received an increasing number of inquiries from customers considering the purchase of Unifive AC/DC Power Adapters — Desktop & Wall-Mount products regarding post-sales after-service. Unifive is committed to meeting a wide range of customer needs to ensure peace of mind even after product purchase.

After-Service Cases

Preparation of requested documents such as “Creation/Update of Environmental Documents” and “Investigation of Prohibited Substances”

At Unifive's factory in China, we manage the supply chain from component suppliers and materials manufacturers to on-site manufacturing processes to ensure compliance with standards, delivering safe, environmentally compliant products to our customers.

Issuance of Non-Applicability Certificates

For Unifive-manufactured AC/DC Power Adapters — Desktop & Wall-Mount included with your products, we also issue "Non-Applicability Certificates" regarding “Items 1 to 15 of Appendix Table 1 of the Export Trade Control Order” and “Item 16 of Appendix Table 1 of the Export Trade Control Order” for export compliance.

Occurrence of Defects in the Market

In the event of a malfunction during market use of the AC/DC Power Adapters — Desktop & Wall-Mount, Unifive will promptly analyze and identify the cause and propose improvement plans to ensure the delivery of safe and reliable products to our customers.

Specification Changes

If there are any changes to components used in the AC/DC Power Adapters — Desktop & Wall-Mount, Unifive will notify customers in advance using a component change notice and implement the change after receiving approval.

Others

Please feel free to contact Unifive with any inquiries you may have regarding our AC/DC Power Adapters — Desktop & Wall-Mount products in various other scenarios as well. Additionally, we provide support and advice on plans and necessary regulatory information for overseas deployment of your products.

Important Notes

We kindly ask that you review the following information before contacting Unifive.

In some cases, customers making inquiries may not have purchased AC/DC Power Adapters — Desktop & Wall-Mount products directly from Unifive. We ask for your cooperation in confirming our response through the appropriate product purchase channels, even if it may take some extra effort.

Certain documents related to the AC/DC Power Adapters — Desktop & Wall-Mount, such as confidential materials, require the signing of a Non-Disclosure Agreement (NDA). Please note that we may not be able to support products that have already been discontinued due to the expiration of document retention periods or products whose purchase routes are unclear, such as those procured overseas instead of within Japan.

Additionally, please be aware that some models may be designated as End of Life (EOL) if there has been no business transaction for several years and no instructions for safety standard updates.